terms and conditions

Curbside Pickup

Rock Ridges supply yard is open for curbside pickup:

Monday to Friday 7:00am - 5:00pm,

Saturday 8:00am - 3:00pm

Sundays 11:00am - 3:00pm

Please call ahead to place your order. In order to adhere to social distancing please remain in your vehicle until a yard person is able to direct you. Payment for product can be made by exact cash, e-transfer or cheque made payable to Rock Ridges. Thank You.

Pickup/loading at rock ridges yard policy

Access and visitation to yard, as well as loading of vehicles and trailers is at liability/risk of visitor to site. Compliance to MTO requirements (tarping, vehicle certification etc.) and health and safety regulations is also responsibility of Rock Ridges customer.

Some products are available in bags/pails. Please pre-order or come prepared to fill containers yourself. Customers are welcome to bring their own re-usable containers.

Climbing on stock piled material is not allowed. Please ask for assistance when selecting materials.

Delivery policy

Please refer to delivery section of our website

Product Disclaimer

Rock Ridges does everything possible to ensure consistent quality in all our products. We only buy from reputable industry suppliers. Those suppliers are required to meet measurable standards for all products; soil, soil mixes, compost, aggregates, and mulch. We keep careful watch of all products entering our yard.

Compost and some soil mixes contain material derived from residential yard waste. Despite best efforts, some plastic, paper and misc. items may pass through the screener during processing.

All natural stone shows differences in colour, texture, appearance and size. We recommend that stone be inspected before purchase.

Mulch colour can vary slightly when new loads are brought into the yard. Different dye lots, variations in substrate materials, land processing conditions can impart slight variations.

quotes

Rock Ridges has available landscape construction, garden building and accessory products. Bring your measurements and Gord will assist in project calculations and cost. Please plan for a 2-3 week ordering/ delivery window. Bulk materials can be estimated using a materials calculator

payment

Debit and credit cards accepted at Rock Ridges yard only. All credit card purchases subjected to 3% additional charge.

For over the phone delivery arrangements, cash or cheque is accepted upon delivery or prepaid e-transfer is accepted.

HST applicable on all purchases.

returns

Generally no returns on bulk and natural products. All bulk aggregates, soils, mulch products are available for viewing at Rock Ridges yard. Please visit our yard first to verify product prior to delivery. Natural stone has wide variation in texture and colour. Some height variance  is also present. Mulches may have colour variations when new product is brought into the yard through out the season.

Precast products are consistent in sizing but show batch to batch texture and colour variation. We suggest customer verify product parameters before ordering. Please report any damage, colour, size or product type issues immediately (within 24 hours of delivery).